Return and Refund Policy for coolhub.shop

Last updated: May 18, 2025

Thank you for shopping at medbookplus.com. This document outlines the policies regarding all returns and exchanges for medbookplus.com (“medbookplus.com”). If for any reason you are not completely satisfied with your purchase, please read our Return and Refund Policy carefully.

Definitions

For the purposes of this Return and Refund Policy:

  • “Products” refer to all products and services sold at medbookplus.com.

  • “Customer” refers to end-user customers who purchase directly from us.

  • “Company”, referred to as either “the Company,” “We,” “Us,” or “Our”, means medbookplus.com, Germany.

  • “Orders” refers to your requests to purchase a Product from us.

  • “Website” refers to medbookplus.com, accessible at https://medbookplus.com.

  • “You” means the individual using our services, or the company or legal entity on whose behalf such an individual is using the service.

What Is medbookplus.com’s Return and Refund Policy?

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please follow the return & refund process below to initiate a claim.

Return & Refund Process

1. Notify Us
Please notify us as soon as possible of your intention to return or exchange a defective item. You can do this by contacting us:

📧 By email: info@medbookplus.com

We will respond to your inquiry and may request additional information to process your Return & Refund request.

2. Ship the Item Back (if applicable)
Note: This step does not apply to digital products. If you purchased a digital product or service, skip to Step 3.

You are responsible for all shipping costs and risks related to returning the item(s). We recommend using a reliable courier with tracking. Please send the item to the following return address:

Baden-Württemberg, Germany

We are not responsible for items lost or damaged during return shipping. Please keep your tracking information for reference.

3. Inspection & Refund
Once we receive the returned item, we will inspect it and notify you by email whether your request for a return is approved.

If approved, we will issue a refund to your original payment method.

If you requested an exchange, we will ship the replacement item within 24 hours of confirming the return.

Questions or Follow-Up

To check the status of your return or for any additional inquiries, feel free to contact us:

📧 Email: info@medbookplus.com